St. Johns County Appliance — (904) 395-4339 # Appliance Repair Questions, St. Johns County Straight answers on cost, scheduling, diagnosis, OEM parts and warranty for appliance repair in St. Johns County, Florida, from an independent company. Source: https://stjohnscountyappliance.com/faq/ --- - [Home](https://stjohnscountyappliance.com/) - Questions Questions # Answers, without the hedging. These are the questions we are actually asked on the phone, in the order they usually arrive. Where the answer is a price, a warranty length or an hour, it is the same figure that appears everywhere else on this site, because there is only one of each. - Cost and booking - How a visit works - Parts and warranty - Who we are [Call (904) 395-4339](tel:+19043954339) ![An ice maker module lifted clear of its bracket, the curved plastic fill tube visible at the back of the freezer.](https://stjohnscountyappliance.com/img/hs-icemaker-module-02.webp) Most of the questions below were first asked with a part in somebody’s hand. Cost and booking ## What it costs and how a visit works - What does a visit cost?: $129, flat, anywhere in St. Johns County. It covers travel, testing and a written estimate, and it is credited in full against the repair if you go ahead. Parts are quoted individually on that estimate. Nothing is fitted before you have approved the figure. - Can you give me a price over the phone?: No, and an honest one is not possible. The same symptom usually has three or four causes with an order-of-magnitude spread in cost, so a phone figure is a guess dressed as a quote. What we will do is tell you which cause is most likely for your ZIP, your appliance and how long it has been happening — including, sometimes, that you do not need a visit at all. - When can you come out?: Scheduled appointments only — Monday – Friday 8:00am – 6:00pm, Saturday 9:00am – 4:00pm. Scheduled appointments only. No after-hours or emergency service. We do not run an after-hours or emergency line, and we would rather say so than take a booking we cannot keep. - Is there a surcharge for the far end of the county?: No. One fee covers the whole county, Nocatee to St. Augustine. A trip charge that varies by ZIP is a way of making a quiet price rise look like geography. How a visit works ## What actually happens between the call and the invoice - Why do you ask so many questions before booking?: Because the answers change what rides in the van, and occasionally they change whether a visit is worth making at all. Whether the appliance is built-in, integrated or freestanding decides most of the labor before anybody touches it. How long a fault has been building separates ordinary wear from an electrical event nearly every time. The single most useful thing you can offer is a measurement rather than an adjective. "The preheat used to take twelve minutes and now takes twenty" narrows the list. "The oven is not heating properly" covers a drifted sensor, a failed element, a weak door hinge and a miscalibrated control at once. - Why check the installation before the appliance?: Because a surprising share of appliance faults are installation faults, and all of them are cheaper to find than to fit around. A drawer insert blocking a cooling intake, a drain hose that lost its high loop when the disposal was swapped, a toe-kick replaced with something solid in front of a refrigerator grille — each of those produces a fault that reads as electronic. An induction element that works from cold and cuts out under a heavy pan is the clearest example. Fit a board without fixing the airflow and the new board goes into the same overheating cavity. - Can you tell whether it is worth repairing?: That is part of what the estimate is for, and the arithmetic on a built-in is not the arithmetic on a freestanding machine. Replacing a built-in usually means replacing the joinery around it and sometimes the countertop above it, so the sensible spend on repairing one is higher than people expect. The cases where we say replace are normally one of three: the part has gone and there is no alternative, the machine has several independent faults of different ages, or the repair approaches the replacement figure on an appliance that will drop straight into the opening with no cabinetry work. - How long do parts take?: It depends on which of four things you are waiting on: how common the component is, how old the appliance is, whether the part is serial-specific, and where it ships from. We quote the lead time we are actually given and we tell you if it moves, because an optimistic date is worse than a realistic one. We identify parts against the model and the serial number rather than the model alone. Manufacturers make running changes mid-production, so the same model can take two different components depending on when it was built. Parts and warranty ## What gets fitted, and what happens afterwards - Do you use original parts?: Genuine OEM parts only, bought through authorized distribution. We do not fit pattern components into built-in appliances, because the tolerances that make an integrated unit sit flush and seal properly are not something a generic part respects. - How long is the warranty?: 90 days on labor and 365 days on the part, both from the invoice date. The invoice is the warranty document — there is no registration and no portal. - What if the same fault comes back?: If it is the symptom we repaired and it is inside the labor window, the return visit carries no diagnostic fee. If it turns out to be a different fault, the ordinary $129 applies and we will tell you that before we come out. Where a published maintenance interval is what keeps a replacement component alive, that interval goes on the invoice at the time of the repair rather than being produced afterwards as a reason to decline a claim. - Can I supply the part myself?: Yes, if it is the correct component. The labor still carries 90 days; the part carries whatever its seller offers, which on marketplace listings is frequently nothing. Who we are ## Independent, and what that does and does not mean - Do you work for the manufacturer?: No. This is an independent company: no manufacturer has certified, authorized, endorsed or trained this company, and nothing on this site is meant to suggest otherwise. We do buy genuine OEM parts through authorized distribution. That is a statement about where components come from, not about who we answer to. - What does independent change in practice?: Three things. We will tell you when an appliance is not worth repairing. We will tell you when the fault is the installation rather than the appliance — a blocked cooling intake, an undersized opening, a missing dedicated circuit — none of which are repairs we can sell you. And we will tell you when the answer is a maintenance interval rather than a part. - Which makes do you work on?: Sub-Zero, Wolf, Thermador, Viking, Miele, Bosch. Those are the makes we hold parts access and real hours on, and each has its own page describing what actually fails on it here. If yours is not on that list, call and ask. We would rather say no than learn your appliance at your expense. - Where do the reviews on this site come from?: From customers, after a visit. Each one is filed under the appliance it concerned, the make it was and the town it happened in, so the page you are reading shows the work that belongs to it rather than a flattering selection. The average on the feedback page is worked out from those entries, and the ones that went badly stay in. A wall of top marks tells you nothing about how a company behaves when a part turns up wrong. Still unanswered ## Ask it on the phone $129 flat diagnostic fee, credited toward the repair. Written estimate before any work begins. If the answer turns out to be that you do not need us, that is a perfectly good outcome for a two-minute call. [Pricing in detail](https://stjohnscountyappliance.com/pricing/) · [Warranty terms](https://stjohnscountyappliance.com/warranty/) · [Repair guides](https://stjohnscountyappliance.com/guides/) · [Contact](https://stjohnscountyappliance.com/contact/) [Call (904) 395-4339](tel:+19043954339) St. Johns County Appliance is an independent appliance repair company. We are not affiliated with, authorized by, or endorsed by any of the manufacturers named on this site. All brand names and model numbers are the property of their respective owners and are used only to identify the appliances we service.