St. Johns County Appliance — (904) 395-4339 # Warranty on Parts and Labor Our repair warranty in St. Johns County: 90 days on labor, 365 days on parts, genuine OEM components, and a plain statement of what it does not cover. Source: https://stjohnscountyappliance.com/warranty/ --- - [Home](https://stjohnscountyappliance.com/) - Warranty Warranty # Ninety days on the labor, a year on the part. Every repair carries 90 days on labor and 365 days on the part, and both start on the invoice date. Genuine OEM parts only — we buy through authorized distribution and we do not fit pattern components into built-in appliances. - Labor: 90 days - Parts: 365 days - Components: Genuine OEM parts [Call (904) 395-4339](tel:+19043954339) ![A replacement glow-bar igniter being seated in an oven cavity, its wiring harness hanging loose below the floor plate.](https://stjohnscountyappliance.com/img/jax-range-igniter-02.webp) The part in this frame is the kind of part the cover on this page is written about. Covered ## What the warranty actually promises - The part we fitted, for 365 days from the date on the invoice, against failure in normal use. - The labor to diagnose and replace that part again, for 90 days, at no charge and no second diagnostic fee. - A return visit if the original symptom comes back within 90 days and the cause is the work we did. - The fit itself — seals, alignment, levelling and reconnection on anything we removed to reach the part. There is no registration, no card and no portal. The invoice is the warranty document; keep it or ask us and we will send it again. Not covered ## The exclusions, written down rather than implied - A different fault on the same appliance. A new fault is a new visit, and we will say so plainly rather than quietly re-billing the first one. - Parts you sourced yourself. We will fit them if they are correct, and the labor carries the 90 days, but the part carries whatever its seller offers. - Deposit build-up that returns because a published maintenance interval was not kept. That is maintenance rather than a defect, and the interval is written on the invoice at the time. - Surge damage after a later storm. A board that survives one summer and dies in the next has met a second event, not a defective repair. - Damage from a subsequent installation change — a new supply line, a floor laid under the appliance, a cabinet reworked around it, a grille closed in. - Appliances moved, altered or worked on by someone else after our visit. The distinction that matters ## A warranty covers the repair, not the cause of the repair Every warranty in this trade draws the same line, and it is worth drawing it clearly rather than leaving it to be discovered. What we warrant is our work: the component we chose, the component we fitted, and the fit itself. What no warranty covers is the condition that made the part fail in the first place, if that condition is still there. The clearest example is an installation fault. A control board fitted into a cavity that is still overheating because the cooling intake is blocked will fail again, and it will fail for the same reason it failed the first time. That is why access is stage two of every visit rather than an afterthought — if the environment is the cause, we say so, in writing, before anything is fitted. Where the correction is an electrician's or a cabinetmaker's job we will tell you that too, and then stop. The second example is maintenance. Where an appliance has a published maintenance interval and the interval is what keeps the replacement alive, that interval goes on the invoice at the time of the repair rather than being produced afterwards as a reason to decline a claim. Keep it and the part lasts. Skip it and the same component fails the same way in the same place, which is a maintenance outcome rather than a defect. None of this is a way of narrowing the promise. It is the reason the promise can be made at all: a company that warranted outcomes it does not control would have to price for them, and you would pay for that in every invoice whether or not it ever applied to you. [How a diagnostic visit works](https://stjohnscountyappliance.com/guides/) · [What a visit costs](https://stjohnscountyappliance.com/pricing/) · [Questions we get asked](https://stjohnscountyappliance.com/faq/) Making a claim ## One phone call, and no forms Call the number, say what it is doing and roughly when we were last out. If the symptom is the one we repaired and it is inside the window, the return visit carries no diagnostic fee. If it turns out to be a different fault, the ordinary $129 applies and we will tell you that before we come, not on the doorstep. [Call (904) 395-4339](tel:+19043954339) St. Johns County Appliance is an independent appliance repair company. We are not affiliated with, authorized by, or endorsed by any of the manufacturers named on this site. All brand names and model numbers are the property of their respective owners and are used only to identify the appliances we service.